![]() ![]() I require 12-24 hour access to my account in order to retrieve my bank and social family accounts. Tickets: 1972890 1972887 Protomail is being abusive with me, not the vice versa!! I’m a 75 year old man, I never sent or received any emails that violated your terms of service. I will be looking for alternatives going forward. It’s also concerning that Proton is surreptitiously snooping on accounts to arbitrarily flag and close them without warning. ![]() It’s too bad proton has to rely on error-prone AI to do their work than an actual person with critical thinking skills to address a simple question. As of this writing I have not received a response. I requested in plain English clarity on exactly what ”abuse” allegedly occurred. That doesn’t give me any meaningful information as to what “abuse” allegedly occurred. The customer service agent gave me a vague answer that their anti abuse system automatically “flagged” the account. I was shocked to read this and naturally appealed it. All was good until one day proton mail decided to close my account for a suspected “privacy violation”. ![]() Proton mail seemed promising with their claim to being a “private, secure and encrypted email service” - a perfect match so I thought. I switched to proton mail from one of the larger email providers precisely to avoid snooping by those companies. Let me preface by saying that I had high hopes for proton mail initially. ![]()
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